Understanding Our Shipping Policy

At Iracandles, we strive to deliver your orders promptly and securely. To ensure a smooth delivery process, it’s essential to familiarize yourself with our shipping policy. If you encounter any issues regarding undelivered, missing, or damaged boxes, please report these problems within 48 hours of delivery confirmation. Delivery confirmation will be communicated via text or email by our delivery agent.

Action Required for Delivery Issues

Should you experience problems such as undelivered items or a damaged package, prompt action is crucial. We request that you reach out to our customer support team within the specified 48-hour window after receiving delivery confirmation. This policy helps us address your concerns efficiently and ensures you receive the best service possible.

Order Cancellation and Refund Process

We reserve the right to cancel your order if the provided pincode (zip code) is not serviceable by our delivery partner. In such instances, your payment will be refunded within 5-7 days after the cancellation of your order. It’s important for customers to double-check their delivery information to avoid any inconvenience.