Understanding the Shipping Policy of IraCandles

Introduction to IraCandles Shipping Policy

At IraCandles, we prioritize customer satisfaction and strive to provide a seamless shopping experience. To assist you in understanding our shipping policy, we have outlined important points regarding delivery issues, undelivered items, and the process for reporting any discrepancies.

Reporting Delivery Issues

If you encounter any issues with your shipment—such as missing, undelivered, or damaged boxes—it is crucial to report these concerns within 48 hours of delivery confirmation. You will receive delivery confirmation via text or email from our delivery agent, ensuring you are updated on the status of your order.

Order Cancellation and Refunds

Please be aware that if the provided pincode (zip code) is not serviceable by our delivery partner, we reserve the right to cancel your order. In such cases, your payment will be refunded within 5-7 business days after cancellation. We appreciate your understanding as we work to deliver your IraCandles products effectively.